Blossom Music Center strives to make our venue and live experiences inclusive and accessible to everyone.
For more questions, or information not mentioned below, please contact us before your visit at blossom@blossommusic.com or 330.920.8040. The Box Office is only open on show days.
Accessible Parking is located in our paved parking lots (Lots A-E) on a first come, first serve basis. A visible state issued accessible placard is required to park in these spots, but please be advised that accessible parking is limited so we highly recommend coming early. Our parking crew will work to accommodate you if all accessible spaces are full.
The main entrance as well as the VIP entrance, located in Lot A, to Blossom Music Center are fully accessible.
If you will need an interpreter for an event, please email your request to blossom@blossommusic.com at least 2 weeks in advance so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats. There’s no charge for interpreter services.
In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.
For real-time updates during your visit, please check our social channels: Facebook | Twitter | Instagram
Blossom Music Center takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met. Guests are allowed to bring in outside food in a clear, 1 gallon ziploc bag.
Additionally, Blossom Music Center cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.
If medical assistance is needed, please contact a crew member.
Guests that require interpreter service can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter, but appreciate as much notice as possible. We can be reached at 330.920.8040 or email us at blossom@blossommusic.com.
Assistive Listening Devices (ALDs) technology in Blossom Music Center is powered by Listen Everywhere Technology™. This allows you to use your mobile device and headphones as your personal ALD.
If you need an assisted listening device, please reach out to us at two days before the event to blossom@blossommusic.com and we’ll sort it out for you.
Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility. There are pathways in between each section of the lawn.
Our accessible section of the lawn, located in the rear of the pavilion, has reserved seating.
If you require the features of an accessible seat, we encourage you to purchase a reserved seat in the bowl of the amphitheater.
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.
Accessible restrooms are located throughout the venue. There are also accessible family restrooms located to the left of the pavilion.
At Blossom Music Center, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.
For all events at Blossom Music Center, we do have a complimentary shuttle service to help transport guests around the venue. These shuttles can be picked up once inside of our ticket gates outside of Guest Services. These shuttles can take you anywhere in the venue you may need to go and back out to the parking lots at the end of the night, once pedestrian traffic subsides. Please note, for larger shows, there might be a wait for these shuttles to maneuver safely throughout the venue.
For Cleveland Orchestra performances only, shuttles are available for pick up and drop off to the main gates in our Premier Lots.
Accessible tickets can be purchased online. You do not need to call the Box Office to place an order as all of our accessible tickets are available through our website. Look for the accessible logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range but be advised it does occasionally sell out. We have limited seating available for guests on the day of the event, so please make sure you purchase accessible seating when you purchase tickets.
For Accessible seating at Blossom Music Center, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. Please be advised that day of show accessible seating is done on a first come, first served basis, and our accessible seating area can reach capacity early.
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.