Accessibility

Whatever your needs, let us know how we can help.

Blossom Music Center strives to make our venue and live experiences inclusive and accessible to everyone.  For more questions, or information not mentioned below, please contact us before your visit at blossom@blossommusic.com or 330.920.8040. The Box Office is only open on show days.

BEFORE THE EVENT

TICKETS
You can buy accessible tickets online – no need to call the box office. Look for the show accessible tickets on the Tickets page to view all available accessible seats. There’s accessible seating in every price range. Try to buy accessible tickets in advance so you secure a seat – there’s limited availability on the day of an event. 

INTERPRETER REQUESTS
If you will need an interpreter for an event, please email your request to blossom@blossommusic.com at least 2 weeks in advance so we can arrange for an interpreter for your show. When you arrive for the show, if you would like assistance getting to your seating area, please check in with the box office or a guest services supervisor. We would be happy to introduce you to your interpreter for the evening and take you to your seats. There’s no charge for interpreter services.

HEARING DEVICES
If you need an assisted listening device, please reach out to us at two days before the event to blossom@blossommusic.com and we’ll sort it out for you.

UNEXPECTED NEEDS
If an unexpected injury or illness means you can’t be in the seat you booked, we recommend exchanging your ticket online for an accessible seat. Accessible seating allows for the person with accessibility needs and one companion. There are a limited number of seats on the day of the event for people with unexpected needs, but we can’t guarantee we’ll be able to seat you.

ON THE DAY
ARRIVAL & ACCESSIBLE ENTRANCES
The main entrance as well as the VIP entrance, located in Lot A, to Blossom Music Center are fully accessible. 

PARKING
Accessible Parking is located in our paved parking lots on a first come, first serve basis. A visible state issued accessible placard is required to park in this lot, but please be advised that accessible parking is limited so we highly recommend coming early.

SHUTTLES
For all events at Blossom Music Center, we do have a complimentary shuttle service to help transport guests around the venue. These shuttles can be picked up once inside of our ticket gates outside of Guest Services. These shuttles can take you anywhere in the venue you may need to go and back out to the parking lots at the end of the night, once pedestrian traffic subsides. Please note, for larger shows, there might be a wait for these shuttles to maneuver safely throughout the venue.

AT THE VENUE
If you have any questions or need more help, please find our nearest employee for assistance. All bathrooms, concession stands, and merchandise stands are accessible. We have a full medical team on-site at every event. While they are stationed around the venue during the show, the main medical location is at the top of the hill near Guest Services.

RESTROOMS
All restrooms have accessible stalls. Additionally, we have unisex restrooms at the top of the hill and Family Restrooms on the left side of the pavilion, near Section 26.

LAWN 
For fans who may need additional accommodations for lawn chair rentals, taller & wider are available for rent. Our lawn is uncovered and subjected to the elements. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.

LAWN ADA
If you have a lawn ticket and would like to be relocated to the ADA section in the rear of the pavilion, we ask that you wait until the headlining act to request this with a guest service member to see what additional capacity we have.

ASSISTIVE LISTENING DEVICES
Please see a member of the guest services team upon your arrival. They will provide you with an Assisted Listening Device in exchange for an ID that will be securely held in the Box Office.

Guests can also download the Listen Everywhere app. It can only be accessed once connected to the Free Fan WiFi:

• Download the app – Listen Everywhere
• Connect to Free Fan Wifi
• Click Connect to Fan-Fi
• Open the Listen everywhere app
• Select FOH mix
• Listen to the feed with personal headphone – can also connect with connected hearing aids.

MEDICATION NEEDS
If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

DIETARY NEEDS
Blossom Music Center takes pride in offering a variety of choices for guests with special dietary needs.  You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests. Guests are allowed to bring in outside food in a clear, 1 gallon ziploc bag.

MOBILITY STORAGE
Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information. 

SERVICE DOGS
At Blossom Music Center, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.