Frequently Asked Questions

Parking and gate times can vary! Times will be posted about one week from show day here.

They aren't! For The Cleveland Orchestra tickets and information about their shows, click here.

The Box Office for Live Nation events opens 30 minutes after parking lots are open. Tickets for Live Nation shows are not available for purchase during Cleveland Orchestra events. 

We'd recommend a reservation, especially for a sold out show. You can make a reso or see the menu here.

You’ll need a valid ID for events with age restrictions, and to drink alcohol. Any of these will get you in: A state-issued ID or driver’s license Current US Government or military ID An official passport We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.

We do! There is complimentary accessible parking in our paved lots that is available on a first come, first serve basis with proof of placard. With the increase in requests over the past few years, we do recommend purchasing a parking pass to insure close proximity and ease. 

• Service Animals: Service animals are permitted inside the venue during events. Only registered working animals are permitted.
• Ticketing: ADA tickets can be purchased online via www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
• Day of Show Parking: Accessible Parking is located in the VIP, Premier and General parking lots. Let the parking staff know that you need accessible parking and they will direct you to this lot. You need to present an accessible placard in order to park in this lot, but please be advised that parking is limited. If you do not absolutely need accessible parking, please park in the general lots.
• Unexpected Needs: if you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
• Interpreter Requests: if you will need an interpreter for an event, please give us at least 2 weeks’ notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for interpreter services. Please call 330-920-8040 to arrange for an interpreter for your visit.
• Accommodations: all venue bathrooms, concession stands, and merchandise stands are accessible. 

20oz Bottled Water unfrozen and nonflavored
Empty non-metal reusable water bottle
Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”)
Blanket
Food in a clear, 1-gallon ziploc bag. One bag per person
Standard size 3' diameter umbrella
Golf umbrellas and/or umbrellas with metal/plastic tips are not permitted
Ponchos/Raincoats
Pocket size digital/disposable camera – non-professional only, no detachable lenses
Small binoculars
Non-aerosol sun tan lotion and bug repellent

Personal chairs or cushions
Weapons of any kind – including but not limited to knives, guns, mace, pepper spray etc.
Alcohol
Illegal drugs/substances
Glass containers
Cans
Hard/Soft sided/large coolers
Bags that are not clear or are larger than 12” x 6” x 12”
Laser pointers
Animals (except service animals)
Fireworks
GoPros
Selfie Sticks
iPads or tablets
Video cameras
Drones
Large signs, posters or flags
In-Line skates, skateboards, bicycles or action sports equipment
Wagons or large non-collapsible stroller
Boot Spurs
Aerosol sun tan lotion or bug spray
Wallet chains and Carabiners
Any other item that may pose a threat to other guests, staff, or performers 

To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.

Children age 2 and under are free on the lawn. Any age above, will require a ticket. Also, please make sure your kids have ear protection.

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. Click here to find out more.

If your show was canceled or moved by more than two hours you can get a refund. Head to www.livenation.com/refund for the full info. If you got your tickets at our box office, send an email to blossomamphitheater@LiveNation.com. For information on canceled or rescheduled shows, click here.

If the doors are open, so is will call. Make sure to bring a photo ID and the credit card you used to buy the tickets. If you have a meet and greet check-in time, you can also pick them up then. Even if you’re on the artist’s guestlist, you’ll need to wait until door time.

You’ll have to talk to wherever you bought the tickets from to change ownership. If you’re a radio contest winner, guest of someone in the band, or a VIP, touch base with your original contact and they’ll talk to us about any changes.

Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

If you’re still at the event, head to Guest Services and we’ll see if it’s been turned in. If the day of the event has passed, please fill out this form. We’ll look into it and get back to you. Blossom isn’t responsible for any lost, stolen, or damaged items. We hold onto lost items until the end of the season.

The venue has a variety of delicious food and beverage options available for purchase.  Please note that items and pricing are subject to change from event to event. 

Yes, but only in the lawn seating area and plazas. We ask that you consider the people around you when smoking, and don’t smoke in the reserved seating areas.

The lawn is always first come, first serve. You might see a row or seat number on your lawn ticket – this is just for tracking purposes.

No, outside lawn chairs of any kind are not allowed, but they can be rented in advance! Lawn chair rentals are also available on-site, but please be aware that they’re subject to availability.

Lawn chairs are available for rent for most shows and must be turned in at the end of the event. Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall. No other chairs are permitted inside the venue. To rent a lawn chair in advance, click on the "UPGRADES AVAILABLE" dropdown on dropdown on our upgrade page and select "Lawn Chair Rental".

While we encourage hanging out and having fun, tailgating is not permitted in the lots. Grilling, tents and open containers are prohibited. Picnic tables are provided along the path to the main gate for guests who would like to picnic before entering the facility.

Parking passes can be purchased up until 14 days prior to show day, if available! Check out our upgrades tab here or purchase during checkout with your concert tickets. If there are passes left, we will sell them on a first come, first serve basis when parking opens on show day.

All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at the main gate merchandise booth to exchange cash for card, dollar for dollar, without any service fees.

1145 W Steels Corners Rd, Cuyahoga Falls, OH 44223

Phone number - (330) 920-8040

Email - blossom@blossommusic.com

For Live Nation concerts: The Box Office is open on show days only, beginning when parking opens up until the headliner begins.
The Cleveland Orchestra performances: 1pm - through the first intermission.

All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at our Upgrade Hubs to exchange cash for card, dollar for dollar, without any service fees.

The venue has a variety of delicious food and beverage options available for purchase (click here for menu).  Please note that items and pricing are subject to change from event to event.

Concessions are located throughout the venue in each plaza.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our Guest Services station outside of the main gate and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Parking upgrades are available for purchase. Prices vary per event and can be purchased in advance. Parking will generally open 1 hour prior to gate time but check the venue's social media channels on show day for the most up-to-date times. 

Cars must occupy only one parking space. Grills are not permitted on sidewalks, in roadways, near buildings, or in any area where guests or property may be damaged.

Parking pass sales end 14 days prior to show day online and physical hangtags will be mailed out to patrons at that time. Hangtags can be delivered within these 10 days leading up to the show day. 

Any remaining unsold parking passes will be available on a first come, first serve basis on the day of show when parking opens.

*All parking pass sales are non-refundable and non-transferrable*

Parking and gate times can vary! Times will be posted about one week from show day here.

Physical hang tags can arrive up until the day of your show. If fans still don't have it by the time you are heading to the show, please send us your info and order number to blossom@blossommusic.com and we can further assist!

While we encourage hanging out and having fun, tailgating is not permitted in the lots. Grilling, tents and open containers are prohibited. Picnic tables are provided along the path to the main gate for guests who would like to picnic before entering the facility.

Motorcycles can park in Lot B. Helmets are not permitted to enter the venue.

The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense. Should you need to leave your vehicle for your own safety, please stop in Guest Services before you leave or send us a message on social media.