Frequently Asked Questions

1145 W Steels Corners Rd, Cuyahoga Falls, OH 44223

For Live Nation concerts, a complete listing of events can be found here. For The Cleveland Orchestra schedule, fans can find that here. 

Phone number - (330) 920-8040

Email - blossom@blossommusic.com

For Live Nation concerts: The Box Office is open on show days only, beginning when parking opens up until the headliner begins.
The Cleveland Orchestra performances: 1pm - through the first intermission.

All points of sale will only accept credit or debit. In the event you are not carrying a credit or debit card, staff will be available on-site at our Upgrade Hubs to exchange cash for card, dollar for dollar, without any service fees.

The venue has a variety of delicious food and beverage options available for purchase (click here for menu).  Please note that items and pricing are subject to change from event to event.

Concessions are located throughout the venue in each plaza.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit our Guest Services station outside of the main gate and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Fans can enter off of West Steels Corners Road and will be directed to their designated parking, depending on which parking option they have paid for. The main entrance is available for all fans to use, regardless of ticket type. There is also a Fast Lane at this main entrance, that does require a ticket purchase. Additionally, our Premium Seat holders are welcomed to use a private entrance, located in Lot A, for expedited entry. Overnight camping is not permitted, nor is attempting to access parking lots before they have opened.

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee. 

We currently do not offer group ticket sales. If you have a large party that will be attending the show, the only option would be to contact our Premium Seating Department at 330.920.8040. Premium Seating sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Children age 2 and under are free on the lawn. Any age above, will require a ticket. Also, please make sure your kids have ear protection.

You can’t get a refund, but you can sell your tickets to another fan via your Live Nation account. 

If your show was canceled or moved by more than two hours you can get a refund. Head to www.livenation.com/refund for the full info. If you got your tickets at our box office, send an email to blossomamphitheater@LiveNation.com. For information on canceled or rescheduled shows, click here.

Will call tickets are available for pickup at the box office. Please make sure that you have a photo ID matching the purchaser's name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.

If tickets or passes are being left for you, they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call, you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

Parking and gate times can vary! Times will be posted about one week from show day here.

Nope. We don’t do in-and-outs, so make sure not to leave unless you’re definitely done enjoying the show.

Parking upgrades are available for purchase. Prices vary per event and can be purchased in advance. Parking will generally open 1 hour prior to gate time but check the venue's social media channels on show day for the most up-to-date times. 

Cars must occupy only one parking space. Grills are not permitted on sidewalks, in roadways, near buildings, or in any area where guests or property may be damaged.

Parking pass sales end 14 days prior to show day online and physical hangtags will be mailed out to patrons at that time. Hangtags can be delivered within these 10 days leading up to the show day. 

Any remaining unsold parking passes will be available on a first come, first serve basis on the day of show when parking opens.

*All parking pass sales are non-refundable and non-transferrable*

Parking and gate times can vary! Times will be posted about one week from show day here.

Physical hang tags can arrive up until the day of your show. If fans still don't have it by the time you are heading to the show, please send us your info and order number to blossom@blossommusic.com and we can further assist!

Motorcycles can park in Lot B. Helmets are not permitted to enter the venue.

We do not have bike racks available at our main entrance, however bikes are not prohibited. Blossom Music Center is not responsible for lost or stolen bicycles.

The venue does not allow camping or overnight parking of any kind. Any unauthorized vehicles on site prior to an event or after an event will be towed at the owners expense. Should you need to leave your vehicle for your own safety, please stop in Guest Services before you leave or send us a message on social media.

Traffic is controlled by local law enforcement and the venue. If there are any major traffic issues that will impact the start of the event, we will post this information on our social media pages.

While we encourage hanging out and having fun, tailgating is not permitted in the lots. Grilling, tents and open containers are prohibited. Picnic tables are provided along the path to the main gate for guests who would like to picnic before entering the facility.

If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Blossom Music Center does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows, but the guest will need to arrange for such services.

We do! There is complimentary accessible parking in our paved lots that is available on a first come, first serve basis with proof of placard. With the increase in requests over the past few years, we do recommend purchasing a parking pass to insure close proximity and ease. 

If you are arriving in a rideshare, please notify the parking attendants so they may direct the vehicle to the designated area. When picking up a guest(s), arrive no later than 9pm to be directed to the Parking Lot B Pick Up area—you won’t be able to enter otherwise.

Parking passes can be purchased up until 14 days prior to show day, if available! Check out our upgrades tab here or purchase during checkout with your concert tickets. If there are passes left, we will sell them on a first come, first serve basis when parking opens on show day.

20oz Bottled Water unfrozen and nonflavored
Empty non-metal reusable water bottle
Clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”)
Blanket
Food in a clear, 1-gallon ziploc bag. One bag per person
Standard size 3' diameter umbrella
Golf umbrellas and/or umbrellas with metal/plastic tips are not permitted
Ponchos/Raincoats
Pocket size digital/disposable camera – non-professional only, no detachable lenses
Small binoculars
Non-aerosol sun tan lotion and bug repellent

Personal chairs or cushions
Weapons of any kind – including but not limited to knives, guns, mace, pepper spray etc. 
Alcohol
Illegal drugs/substances
Glass containers 
Cans
Hard/Soft sided/large coolers
Bags that are not clear or are larger than 12” x 6” x 12”
Laser pointers
Animals (except service animals)
Fireworks 
GoPros
Selfie Sticks 
iPads or tablets
Video cameras
Drones
Large signs, posters or flags
In-Line skates, skateboards, bicycles or action sports equipment
Wagons or large non-collapsible stroller
Boot Spurs
Aerosol sun tan lotion or bug spray
Wallet chains and Carabiners
Any other item that may pose a threat to other guests, staff, or performers 

To make entry as quick as possible, we only allow CLEAR plastic/vinyl tote bags (no bigger than 12” x 6” x 12”), and/or small clutch bags (6”x 9”). The small clutch bags don’t need to be clear. We don’t allow any other type of bag.

All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle.

Guests are permitted to bring in one factory sealed water bottle each. This policy is subject to change based on artist requests or safety considerations. Refillable plastic water bottles up to one gallon in size are permitted but must be empty upon entry into the venue. Camelbacks and metal water bottles are not permitted. Any other outside drinks including alcohol, flavored water and energy drinks are not permitted. Water fountains are located throughout the venue.

Lawn chairs are available for rent for most shows. No other chairs are permitted to be brought inside the venue. To rent a lawn chair in advance, head to our upgrades page and select "Lawn Chair Rental." You may also rent a chair once you arrive at the venue on a first come, first served basis.

LAWN CHAIR PICKUP: Day-of-show rentals are available in the main while supplies last. Pre-paid rentals can be picked up at the lawn chair just past the main gates in our plaza.

Signs larger than 8.5" x 11" in are not permitted into the venue. This size is a standard sheet of paper. We do not allow in banners or signs that are larger than this due to the potential to block other guests view of the performance. All signs must be appropriate in nature and not be a distraction to the artist. Flags are not allowed in the venue.

No, outside lawn chairs of any kind are not allowed, but they can be rented in advance! Lawn chair rentals are also available on-site, but please be aware that they’re subject to availability.

At Blossom Music Center, we have specific guidelines to ensure all guests, and their service animals are supported throughout their visit.  
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately. 
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.  
Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Blossom Music Center does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles. For those in law enforcement attending a show off-duty, please contact us prior to your event to coordinate.

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

In the event of an emergency while on site - Blossom Music Center has trained paramedics to assist with any medical issues. First aid is located in our main plaza, but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up-to-date on any dangerous weather or potential crowd related issues. In some instances, fans may be asked to return to their vehicles for their safety.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to ejection or denied entry with no refund. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest for any reason or no reason.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.

Re-entry is not permitted at Blossom Music Center. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Some shows do allow audio recording so please contact us prior to the event you are attending to confirm if this will be allowed.

You’ll need a valid ID for events with age restrictions, and to drink alcohol. Any of these will get you in: A state-issued ID or driver’s license Current US Government or military ID An official passport We take underage drinking seriously, and if you don’t have an ID that proves you’re 21 or older, you won’t be able to buy, drink or carry alcohol in the venue. If you break these rules, you will be removed from the amphitheater. And no, you won’t get a refund.

Blossom Music Center offers a wide variety of alcoholic beverages for purchase during your time at the venue. For any Live Nation concert, you are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol, guests will be required to show ID every time they purchase.

For Live Nation concerts, smoking is prohibited under the pavilion. While we do not restrict smoking on the lawn, if guests around you are complaining, we will ask you to smoke in the plazas. We appreciate your cooperation! For Cleveland Orchestra performances, smoking is prohibited on the grounds entirely.

If you’re still at the event, head to Guest Services and we’ll see if it’s been turned in. If the day of the event has passed, please fill out this form. We’ll look into it and get back to you. Blossom isn’t responsible for any lost, stolen, or damaged items. We hold onto lost items until the end of the season.

The lawn is always first come, first serve. You might see a row or seat number on your lawn ticket – this is just for tracking purposes.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here.

If you are interested in purchasing a floor box, season seats, or club access for the season, please contact our PSS department here. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Fans who wish to upgrade their tickets can check the Live Nation app the day of their show for availability. Our Guest Ambassadors can also assist those who'd like to upgrade once inside the venue at either of our Upgrade Hubs, located in the main plaza or down the hill on the right hand side.

We'd recommend a reservation, especially for a sold out show. You can make a reservation or see the menu here.

Please click here for more information about accessibility services. Blossom Music Center strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

If you need assistance while at an event, please alert any staff member wearing the bright yellow How May I Help You shirts!  You can also visit the Upgrades Hubs in the main plaza and down the hill on the right side of the pavilion.

First Aid is located in our main plaza. We have trained medical personnel that are able to assist with any issue you encounter. If you have a condition that requires you to use a needle for medication while you are here, please do so in our medical office so the syringe can be properly disposed of.

Blossom Music Center participates in a venue wide recycling and composting program. You will find recycling (blue) and compost (green) bins located throughout the venue - these efforts are super important to us! Our sustainability team is onsite during shows to assist and provide more information. Please recycle and compost where possible!

Our policies vary from Live Nation concerts to Cleveland Orchestra performances. For tickets and information about their shows, click here.